Restaurant employees are one of the hardest employees to retain in the industry. Good help is hard to find, and employee turnover is rampant in the restaurant industry.
With restaurant employee management, keeping restaurant employees happy is key for employee retention. Happy employees are loyal employees – here are tips on how to keep restaurant employees happy:
Acknowledge Hard Work
Hearing recognition is what differentiates a good employer from a great employer. Recognition is free. Work is just work for some, but when your staff are going above and beyond, hearing recognition can mean a lot.
Let employees know when they’re doing a great job, or when clients praise their service or dishes. Especially when dealing with difficult customers, or getting out of the weeds in the kitchen.
Invest in Your Employees
Think of your employees as an investment. They’re the engine behind your business and investing in them, is ultimately investing back into your business!
Especially with back-of-house staff – they’re extremely hard to retain in the current climate of the restaurant industry. If you have a star employee, help them hone their skills!
Invest in classes that your employees can take, and help with grow with your business.
Track how long an employee has been with you. Yearly employee reviews are a great way to reflect on your role as an employer. What made them stay? How can you improve as an employer?
Show your appreciation for your employees’ loyalty with a raise after ‘x’ amount of time. It’s a win-win situation for you and your employee; after all, hiring an re-training takes longer and costs more money.
Create incentive programs for pushing new dishes or recruiting new employees. Host draws for the most items sold, most upsells or have FOH and BOH nominate an employee of the week. These are fun ways to get employee’s involved and have a little bit of friendly competition between staff.
They’re also a great way to track an employee’s performance and drive sales!
Get to Know Your Staff
More often than not, their workplace is their home away from home!
Employees like to know that you care about them on a personal level; they’re more than just bodies that keep your restaurant operating.
Employees generally work harder for employers they like. If they’re looking for a career in the restaurant industry, you can help them on their career path or journey. Who knows – you might be looking at your future General Manager!
Support a Work Life Balance
When scheduling, avoid scheduling employees for back to back close and open shifts. Tired employees are unhappy employees and they’ll appreciate your mindfulness.
It’s also key to remember that employees have social lives outside of their job. Be flexible when you can and during the holiday seasons, firmly outline your time off rules to avoid scheduling mishaps.
Encourage Fun at Work
Keep it fun – but professional.
Foster a positive work environment by introducing activities like end of shift wins, or pre-shift concerns to keep morale up and encourage open communication.
You can also set aside a designated budget for a staff meal once a month. It’ll be a great opportunity for your front-of-house and back-of-house teams to interact and partake in team building activities two truths and a lie or telephone!
1 phrase, two words: Thank you. Two simple words that can make any staff member feel appreciated.
It lets employees know that as an employer, you’re aware and appreciative of their hard work!
Always remember that your workforce is made up of individuals first – they’re not just your employees! As an employer, always remember to check in and look for ways to be a better employer.
Introducing technology into the workplace is a great step in restaurant management. Restaurant owners are jacks of all trades, and the growth of technology in the workplace is a great way to help manage restaurant employees.