Learn How This Famous Canadian Restaurant Saves 3% on Labor

Author profile picture
July 14, 2022

We recently Sat down to speak with Kenton, the co-owner of 10 Tim Hortons Locations in Western Canada

It’s a homecoming for the Kenton and his Brother, grew up rooted in the QSR industry, with a family background that expands over 25 years in the space - and their experience shows.

12 years into their own QSR journey, and they have acquired 10 Tim Hortons franchise locations in Alberta, Canada, and they aren’t stopping anytime soon.

We joined Kenton to learn more about his experience running, a growing chain, and to better understand how using Push has transformed how he does business, and life.

Why a software solution was necessary.

After drowning in paperwork, training and onboarding new employees, and spending thousands of dollars paying someone to run their payroll system, the Paul Brothers felt it was time for a change.  

After finally making the switch to Push several years ago, Kenton now describes his old system as dated, hard to use, difficult to understand, and time consuming.

Kenton describes his old payroll system as dated, hard to use, difficult to understand, and time consuming.

Fast forward to today and Push has been rolled out across the organizations’ 10 Tim Hortons locations, and Kenton is thrilled with the change.

Thanks to Push, Kenton is now able to run payroll for hundreds of employees in just 15 minutes. 

A payroll process that once took a bookkeeper up to 24 hours now saves Kenton 288 hours of labor or $9,600 per year. And that’s just on payroll for one location.

My favorite part about Push is the time-savings. It's very fast, and it removes the need for a full-time payroll person. It also means that now our bookkeepers don't have to do payroll, which adds further cost-savings
- Kenton, Tim Hortons Franchisee Owner

Growth through simplicity.

Along with usability and payroll improvements, Push enabled Kenton to train his staff on forecasting features that were complicated and difficult to manage on their previous system.

Kenton shares that although he’s a numbers guy, forecasting, targets and percentages would have previously been difficult and time consuming to explain to the many managers they now employ. 

Luckily, once they moved over to Push, Kenton found that the managers were able to easily train on the new system and start owning and understanding labor and forecasting tools right away.   This contributed to them hitting labor targets across their budding empire, and saving 3% on labor.

We just purchased some more stores and we've already improved around 3% in terms of labor and benefits, that's really just from speed and the ability with Push to forecast and to see day-to-day, not just month-to-month.
- Kenton Paul, Tim Hortons Franchisee Owner

Switching over to Push.

When Kenton first started using the system, Push helped with an initial onboard of 80 employees. 

Kenton found this to be a seamless experience, and with factors like support at your fingertips, Kenton seems relaxed when he talks about his software experience.

I don't know what could have been better. It was seamless really.
- Kenton, Tim Hortons Franchisee Owner

The system was up and running within 48 hours. With a couple of calls from the Push support team, Kenton was able to teach himself how to run Payroll for the organization.

Would you recommend Push to other people in your industry? 

When asked if Kenton would recommend Push to others in his industry, he shared that he would recommend it to others in, and outside of his industry.

Kenton explains Push is a perfect fit for the QSR industry,  but that any business that employs 20 people or more would benefit from the simplicity of the system. When asked to describe the net effect of implementing Push, Kenton summarized it in one word - Relaxed.

Push makes me feel…relaxed. Payroll is a fairly stressful thing for a lot of employers, so to take away that frustration is a big thing.
- Kenton, Tim Hortons Franchisee Owner

After running some quick numbers on Tim Hortons as a whole, and referencing the 2021 stats on Tim Hortons profit margins, we discovered that the entire chain makes around 6.52 billion per year.

After some quick math, we were shocked to discover that 3% of that large sum is 195 million. In other words, every percent ads up!

The End Result

The following is an executive summary of the challenges, solutions and wins Kenton experienced with Push.

Challenges before Push

- Using an outdated system that was clunky, hard to use, difficult to train on, and full of hard copy paperwork.

- Employing a part-time payroll person, at 24 hours per month.

- Confusing and hard to use forecasting data made it difficult to train managers on sales vs labor calculations.

The Push Solution

- A modern and easy to use system.

- Great and consistent support.

- A centralized system that integrates with Clearview.

- Ability to run payroll in 15 minutes, with no training, across multiple locations.

- Intuitive forecasting tools that help users consistently hit labor targets.

- Enabling busy business owners to feel relaxed and at ease.

- Giving franchisees more time to invest in their business.

- Seamless onboarding onto the Push platform.


- Savings of 3% on labor costs by using the Push labor forecasting features.

- Saving 24 hours per month, or 288 hours per year on running payroll.

- Switched over and onboarded onto the Push system in 48 hours. 

Want to learn more about how Push helped other franchise owners like Kenton? Check out our case study with the operator of the delicious Freshii franchise!

Freshii Case Study | Push Operations

Table of content

July 2021

Want to learn how Push can help your franchise make more money? Book a Demo!


You Might Also Like

Chocolate ice cream with chocolate chunks close up shot at Village Ice Cream

How Village Ice Cream Saves 10 Hours Per Week On Payroll!

Close-up shot of waffles, juices, and more breakfast on a table at Denny's

How Denny's Saved 15,600 Hours Annually With Push


Meet The Franchisee Who Saved $91,200 A Year With Push


Want to know more about how you could work more in on your business?

Save money with this easy all-in-one restaurant management tool


payroll and onboarding


per week



Don't take our word for it, hear what our customers have to say

“In the labor numbers, we were reporting about a $300 to $400 difference than what we were getting through Push!”

-Tara Hardie, ZZA Hospitality Group, 16 locations

Capterra's review score for Push
G2's review score for Push
Software Advice's review score for Push
Google's review score for Push
G2 easiest to use spring 2022 badge for Push
Easiest To Use
Spring 2022
G2 high performer spring 2022 badge for Push
High Performer Spring 2022
G2 best usability spring 2022 badge for Push
Best Usability Spring 2022
G2 easiest setup spring 2022 badge for Push
Easiest Setup
Spring 2022
Crozdesk trusted vendor high market presence badge for Push
Trusted Vendor
Crozdesk quality choice top-ranked solution badge for Push
Quality Choice

Easily and quickly scale your restaurant with the all-in-one solution

Book a Demo Call!