6 Must-Have Positions for Your Fast Food Restaurant
Marlaina Lanese
June 13, 2023
The fast food industry is not just an integral part of the American culture but also a significant contributor to the economy. In 2021, consumer spending in the quick-service restaurant (QSR) sector in the United States was $304.8 billion, showing an upward trend from the previous year. As of the same year, the industry employed 3.8 million people, with an average of 15 employees per establishment.
However, the fast food sector is also known for its high turnover rate, which hovers between 130% and 150% annually. This high turnover underlines the importance of careful selection and recruitment of personnel. Your restaurant's success can be significantly influenced by your team's competence, dedication, and aptitude for their respective roles.
With that in mind, let's delve into the six crucial positions to hire for your fast food restaurant, starting with the Restaurant Manager.
1. Fast Food Restaurant Manager
The restaurant manager is akin to the captain of the ship. They oversee the overall operations, ensuring that everything runs smoothly and that the restaurant meets its goals. From managing staff and inventory to ensuring customer satisfaction, a restaurant manager's role is multi-faceted and challenging.
Key Responsibilities:
Overseeing the overall operations of the restaurant
Addressing customer complaints and ensuring customer satisfaction
Monitoring sales performance and financial reporting
Required Experience:
Previous experience in a management or leadership role within the food service industry, preferably in quick-service
Strong leadership and communication skills
Familiarity with food safety regulations and best practices
Ability to work well under pressure and multitask
Moving on to the next role, let's look at the Assistant Manager.
2. Assistant Manager
The assistant manager is the right-hand person of the quick-service restaurant manager, providing support in various areas of restaurant operations. This role requires a high degree of collaboration with the manager and the ability to step up when needed.
Key Responsibilities:
Supporting the restaurant manager in daily operations
Supervising staff and assisting in staff training
Ensuring high standards of food quality and customer service
Assisting with inventory management and ordering supplies
Helping to resolve customer issues or complaints
Overseeing cash handling and daily financial reporting
Required Experience:
Previous experience in a supervisory role within the food service industry, preferably in fast food
Strong leadership and communication skills
Ability to work well under pressure and multitask
Knowledge of food safety regulations and best practices
Next, let's move on to the Shift Supervisor.
3. Shift Supervisor
The shift supervisor plays a crucial role in maintaining the restaurant's operation during their assigned shifts. Their responsibilities lie in directing staff, ensuring efficient operations, and maintaining the high-quality standards that the restaurant aims to uphold. They are the middle person between management and the rest of your team, so you want to ensure that you hire someone who is fair and trustworthy.
Key Responsibilities:
Managing and directing staff during their assigned shifts
Ensuring efficient operation and high-quality customer service
Jumping in where needed throughout their shift
Monitoring food safety and hygiene standards
Addressing any issues or problems that arise during the shift
Assisting with cash handling and financial reporting
Required Experience:
Prior experience in a supervisory role within the food service industry, preferably in fast food
Strong communication and problem-solving skills
Ability to work well under pressure and multitask
Familiarity with food safety regulations and best practices
Now, let's discuss the role of the Kitchen Crew.
4. Fast Food Kitchen Crew
The kitchen crew is the heart of your restaurant. Their skills and efficiency directly impact the quality of food that reaches the customers and, consequently, customer satisfaction. From preparing menu items to maintaining a clean workspace, the kitchen crew plays a critical role in your quick-service restaurant's success.
Key Responsibilities:
Preparing and cooking food items according to recipes and company standards
Ensuring proper food safety and sanitation procedures are followed
Maintaining a clean and organized kitchen workspace
Ensuring food quality and presentation meet company standards
Assisting with inventory management and waste reduction
Required Experience:
Previous cooking or food prep experience, ideally within the quick-service industry
Basic knowledge of food safety regulations and best practices
Ability to work quickly and efficiently in a fast-paced, high stress environment
Proficient in various cooking techniques and equipment
Next, let's take a look at the cashier's role.
5. Quick-Service Cashier
The cashier is often the first point of contact for customers. Their role is not only about handling cash transactions but also about providing excellent customer service. The cashier sets the tone for the customer's overall dining experience.
Key Responsibilities:
Greeting customers and taking their orders accurately
Processing payments and ensuring proper cash handling procedures are followed
Providing excellent customer service and addressing any customer concerns
Thorough knowledge of the menu, current promotions, and the ingredients in dishes
Maintaining a clean and organized front-of-house area
Assisting with restocking supplies and other tasks as needed
Required Experience:
Previous experience in a customer service or cash handling role, preferably within the food service industry
Excellent communication and interpersonal skills
Ability to work well under pressure and multitask
Basic math skills and knowledge of cash-handling procedures
Finally, let's discuss the role of the Drive-Thru Attendant.
6. Fast Food Drive-Thru Attendant
In a fast-food restaurant, the drive-thru attendant is crucial in providing quick and efficient service to customers who prefer to take their orders on the go. Their responsibilities include ensuring order accuracy, maintaining a clean and organized drive-thru area, and light food prep.
Key Responsibilities:
Greeting customers through the drive-thru intercom system and taking their orders accurately
Providing excellent customer service while addressing any customer concerns or questions
Thorough knowledge of the menu, current promotions, and the ingredients in dishes
Ensuring order accuracy and packaging orders efficiently for pick-up
Communicating with kitchen staff to ensure timely preparation of orders
Maintaining a clean and organized drive-thru area, including the window and surrounding spaces
Required Experience:
Previous experience in a fast-paced customer service role, preferably within the food service industry
Strong communication and listening skills, especially over the intercom system
Ability to multitask and work under pressure
Attention to detail and commitment to maintaining cleanliness standards
Basic knowledge of food safety practices
Final Thoughts on Required Fast Food Positions
In conclusion, hiring the right people for these critical roles can significantly influence your fast food restaurant's success. However, the recruitment and onboarding process can be challenging, particularly given the industry's high turnover rate.
This is where Push comes in. At Push, we understand the unique challenges and requirements of the quick-service industry, and we are here to help you recruit and onboard top talent that can help drive your restaurant's success.
Book a demo with us today to see for yourself how Push can simplify your hiring and recruitment efforts while simultaneously helping you cut costs.
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