All Articles About Management

The Handbook to New Restaurant Management

Opening a new restaurant involves a lot of important topics. This handbook will help guide you through the management and operations portion of building your new restaurant. If you are looking for the technical details of How to Open a New Restaurant including getting started and financial information check out our guide on that!

Push Operations

December 10, 2020

Guide to Managing a Restaurant with Technology

When looking for software to introduce to your restaurant business, you should be looking for 2 key factors: 1) Restaurant focused & 2) Ease of use.

Push Operations

December 10, 2020

5 Mistakes Most Restaurant Managers Make when Hiring Employees

When it comes to the success of your restaurant, few things are more important than your staff. Hiring the right people and providing them with the training, tools, and resources they need to succeed should be at the top of your list of priorities as a manager. However, this is not always easy, especially when you have a lot on your plate.

Alexandra Olive

August 8, 2020

How to Create a Quality Employee Training Guide

Building a quality team should be a primary goal for your restaurant business. But it's essential to have a comprehensive employee training guide. This will be a key tool in perfecting your the onboarding process.

Push Operations

December 10, 2020

First Impressions Matter: Linking Employee Onboarding and Retention

First impressions are priceless. Unfortunately, when a restaurant owner or manager does not recognize how important these first impressions truly are, there can inevitably be a high cost to their business. Business owners may not realize how a lack of proper and efficient onboarding can affect employee turnover in some serious ways. For example, according to ContractRecruiter.com, “New employees who went through a structured onboarding program were 58% more likely to be with the organization after three years." That fact is huge considering that Gallup has found "that only 12% of employees strongly agree that their organization does a great job onboarding new employees."

Push Operations

December 10, 2020

Restaurant Management: How to Build a High Functioning Restaurant Team

Building a team of any type is definitely an art. As a restaurant owner, building a team is essential for the smooth operation, function, and success of your restaurant. Your restaurant management team is the heart of your team. What you do to help nurture your management team will allow each restaurant team member to thrive in a way that can only help your amazing restaurant grow. If your team is happy, then your customers are happy. The energy is contagious. Now, the question is, how do you, as a restaurant owner and manager, build that high functioning restaurant team that is motivated and driven? You want to ensure that you build a restaurant team to truly represent your brand and bring it to life while helping your employees feel valued.

Push Operations

December 10, 2020

Restaurant Uniforms: What to Consider

If you’re considering adding or changing your staff uniforms, it’s important to think about how these changes may affect your brand, your business, your employees, and your customers. Research shows 75 percent of customers prefer employees in uniform, and they can help promote brand awareness and boost employee performance, and...

Push Operations

December 10, 2020

Restaurant Staffing: How to Avoid Overworking Employees

Restaurant work is hard work. It can be exhausting—both physically and mentally—and team member exhaustion can hurt customer service, operations efficiency, and employee retention. It’s important as a manager to keep your team from burning out. Here are some ways to help avoid overworking your employees.

Push Operations

December 10, 2020

Restaurant Operations: Holiday Preparation Tips

The holiday season marks one of the most busy and exciting times of the year for many restaurant owners and managers. Restaurant sales can increase significantly during the final months of the year, so it’s important to make sure you and your staff are adequately prepared. Here are a few tips to help you plan for a smooth and profitable holiday season:

Push Operations

December 10, 2020

The Importance of Staff Meals for Restaurant Teams

In the restaurant industry, high turnover is extremely common. Ever-changing staff results in an endless stream of new employees who have to be trained, and feeble workplace relationships that can have a negative impact on communication and teamwork. Staff meals are one practice that is gaining in popularity as a means to improve employee retention, increase morale, improve employee relationships and skills, and reduce waste. Sitting down for a communal meal as a group will unite and engage employees, bringing everyone together as a team.

Push Operations

December 10, 2020

Restaurant Staffing: What You Need to Know About Gen Z

Restaurants are turning to the next cohort as millennials approach midlife. Generation Z (born mid–’90s through to early 2010s) are your future workforce. If you’ve been doing things right, they may already make up a significant portion of your staff. Employment of teens and young adults in hospitality and retail is significant. Over 80% of Gen Z say they got their first paid job in a restaurant, and the majority (by over 70%!) would recommend the experience.

Push Operations

December 10, 2020

5 Reasons Why Employees Quit & How You Can Help Them Stay

The restaurant industry’s employee turnover rate is high, and it’s climbing. In 2016, the annual employee turnover rate was 73%. That means, on average, out of 100 employees, only 27 remain from the original staff after a year. That’s shocking, and it’s costly. High employee turnover can hurt a restaurant's bottom line: it causes a spike in training, a lack of stability in staff scheduling, and a lower productivity level. In fact, replacing one hourly employee can cost up to 16% of the persons annual salaries. In short, learning how to increase employee retention, even by one person, can help your business succeed.

Push Operations

December 10, 2020

Restaurant Management: The Value of Pre-Shift Huddles

With the hustle and bustle of the restaurant environment, it can be difficult to check in with your employees, and for your employees to check in with each other. This, is where the value of pre-shift huddles is exemplified!

Push Operations

December 10, 2020

Restaurant BOH Management: 3 Things We've Learned from "Ratatouille"

How many times have you watched a movie that inspired you? Whether in your personal life or professional life, movies have a tendency to invoke feel-good moments and relate to your own personal life. In this case, Remy, the main character in Disney's Ratatouille embodied key qualities of every aspiring chef. And with his culinary idol's ghost helping him pave his way with the motto "anyone can cook," we've put together 3 restaurant back-of-house management tips we've learned.

Push Operations

December 10, 2020

Restaurant HR: 3 Key Interview Questions for BOH Employees

Kitchen staff are one of the hardest employees to hire and retain. The work hours are long and the expectation level is set high. Though back-of-house (BOH) staff are working behind the scenes, a restaurant can't be a restaurant without them. And with quality dishes, you need passionate employees. When hiring new employees, here are 3 must ask interview questions for BOH employees:

Push Operations

December 10, 2020

Understanding the Restaurant Industry: 3 Benefits of an All-In-One System

More often than not, restaurant software providers offer 1 out of 3 things that you need. If there's labor forecasting, you may need to export your hours into another software provider; and then cross reference the two. The automation of pulling sales, or calculating labor costs is great, but without the step of streamlining steps 1-3, its like having a cupcake without the frosting.

Push Operations

December 10, 2020

Restaurant Labor Management: 3 Tips for Minimum Wage Increases

Labor cost is always rising and on October 1st 2018, the provinces of Alberta, Saskatchewan, and Manitoba will introduce a new minimum wage for all employees. Minimum wage hikes are great for employees but they can be costly for business owners. The key here, is to prepare for change. So we’ve put together 3 tips to manage minimum wage increases:

Push Operations

December 10, 2020

Restaurant Labor: The Value of Real Time Data

Restaurant management is more than just evaluating numbers. Especially when it comes to growth. This is where restaurant real time data comes in. Instead of solely focusing on crunching numbers, owners and managers should be looking at employee performances, customer satisfaction, and questioning what they aren't excelling in.

Push Operations

December 10, 2020

Restaurant Management: 3 Time Management Strategies

Restaurant management isn’t an easy task. You’re consistently dealing with factors like balancing books, managing employees, and calculating labor costs. But luckily for restaurant management, restaurant software programs and their useful tools are are slowly being introduced. As a business owner, workforce management software aims to ease the daily administrative tasks! As an advocate of making work easy we've put together 3 time management strategies with workforce management software:

Push Operations

December 10, 2020

Restaurant Management: Benefits of Integrating Time Clocks and Payroll

Generally, restaurant management is made up of three parts: scheduling, time tracking, and payroll. You can’t have one without the other; but you can make the payroll processing simpler and faster with an integrated workforce. As advocates of making work easy, we’ve put together three reasons as to why you should be integrating your time clock to your payroll system:

Push Operations

December 10, 2020

3 Must Read Tips for Managing and Retaining Millennials at Your Restaurant

Managing millennials is very different than managing other generations. They have a strong sense of purpose - when they feel as though their efforts are genuinely appreciated and their ideas are actually taken into account, they're more than likely to excel at their work. In the age of instant gratification, millenials tend to be less committed to their job if they are unhappy. But empowerment brings loyalty, and with loyalty, employees are much more productive in a fun workplace. Happy employees leads to happy customers, which ultimately leads to a more profitable business. With the restaurant industry constantly struggling with high turnover and employing a large amount of millennials, here a three ways to manage this young, tech savvy generation.

Push Operations

December 10, 2020

Restaurant Management: What to Look for in a General Manager

Hiring a strong General Manager can be a difficult process and finding the right person can be critical to the success of a restaurant. When looking for a GM, there are several things to consider first to help to understand who your best candidate is. Below you will find the essentials in what to look for when hiring a GM:

Push Operations

December 10, 2020

Employee Management: How to Retain and Engage Employees

Restaurant employees are some of the hardest employees to retain in the industry. Good help is hard to find, and employee turnover is rampant in the restaurant industry. With restaurant employee management, happy employees are loyal employees and that's key for employee retention. Here are tips on how to keep restaurant employees happy:

Push Operations

December 10, 2020

5 Tips On How To Optimize Restaurant Labor Costs

Every restaurant across the country has the same major concern: labor cost. Its expensive, problematic, and always in flux.

Push Operations

December 10, 2020

Workplace Personalities: Managing Introverts and Extroverts

There are people that enjoy working by themselves, and there are others that thrive in working with others.

Push Operations

December 10, 2020

Tips On Managing Staff During The Holidays

As much as the holiday season is festive and fun, it can be stressful for those in the restaurant industry. There is an influx of diners, which results in the need for more staffing among a multitude of other responsibilities. Restaurant managers and owners are tasked with the juggling demands for more hours and satisfying time off requests whilst still trying to keep a lid on the everyday function of their establishment. To try and lessen the stressful load, here are some 3 major tips on managing staff during the holidays:

Push Operations

December 10, 2020

Six Bad Habits That Hinder Success

Everyone strives for success, but are we doing the right things to get there? Here are 6 bad habits that every restaurant manager need to get rid of, in order to be successful:

Push Operations

December 10, 2020

Five Soft Skills For Every Successful Restaurant Owner

In a study done by Linkedin, the restaurant industry topped the list of top 10 industries where soft skills are crucial in success. They are an important component in hiring great staff, and they play a key role in shaping a strong leader.

Push Operations

December 10, 2020

Top Five Leadership Tips from The Godfather

"Never get angry. Never make a threat. Reason with people.” Wise words from The Godfather Trilogies. Any fan of the trilogies can agree on one thing: they're not just any old gangster movies. The films follow stories of power, family, and respect. Don Vito and Michael Corleone have been described as cold and ruthless; taking leadership tips from a fictional gangster film may seem questionable, but the Dons' led with integrity. They led by example. They were relentless in their pursuits, always looked at the bigger picture, found the right tools, and they knew the line between business and personal - characteristics that restaurant owner's should manifest. Here are five leadership tips from the Dons for every restaurant owner's workforce management:

Push Operations

December 10, 2020

Restaurant Management: 3 Tips From a Billionaire Restaurateur

You don’t have to be a chef to be a successful restaurateur or restaurant manager. Evidently, Tilman Fertitta, a billionaire restaurateur, embodies what is means to be a successful business owner. Fertitta is the CEO, Chairman and sole owner of the Landry’s Inc, an American hospitality company that owns the likes of the Golden Nugget hotel chain, Rainforest Café, Morton’s Steakhouse, and BC’s own The Boathouse.

Push Operations

December 10, 2020

5 Ways to Reward Employees Without Breaking the Bank

Employee turnover can be extremely high in the restaurant industry. Keeping your employees’ happy is almost as important as keeping your customers happy. Sometimes cold hard cash isn’t enough to keep an employee.

Push Operations

December 10, 2020

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