Sales and Customer Experience

Restaurant Marketing: How to Attract More Foot Traffic

Restaurants need a lot of things to succeed: great food, professional staff, high margins. But, at the end of the day, a successful restaurant can be heavily dependent on one thing: foot traffic Can you get people into the door? Can you keep people coming back? How do you attract more customers to your restaurant? Knowing your customer and communicating with them.

Push Operations

December 10, 2020

Restaurant Marketing: Creating Your Online Community

Restaurants are built around social activities. People attend brunch after Sunday church, grab drinks for a big game, eat dinner before a movie. It makes sense why restaurants are huge on social media (more than 200 million Instagram posts are tagged #food and more than 100 thousand posts are tagged #torontorestaurants).

Push Operations

December 10, 2020

Restaurant Operations: Navigating Guest Holiday Parties

The holidays bring extra business and opportunity for restaurants. It’s an exciting time of year, but it typically means you’ll be juggling at least three weeks of holiday parties, business gatherings, and other events on top of the regular holiday rush. Planning ahead, communicating with your staff, and developing specific policies and standards for holiday reservations will limit stress and help things run smoothly.

Push Operations

December 10, 2020

7 Things You Should Be Doing to Market Your Restaurant

Marketing is both a science and an art. But you don’t need to have a marketing degree to put your restaurant on the map. In fact, the internet and social media have made it quite easy to spread the word around and feature your restaurant on the most popular platforms at a fraction of the cost other traditional media advertising would charge you. But in the overcrowded market and with a lot of competition you need to know what you’re doing if you want to stand out. The following 7 marketing strategies will help you get the attention of your customers and increase your business.

Push Operations

December 10, 2020

Restaurant Sales: 4 Upselling and Cross-Selling Tips

The main objective of any restaurant owner is exceptional customer service. According to a recent survey, 95% of customers feel that great customer service is a major factor in choosing a restaurant. Upselling and cross-selling are two techniques that double as ways to provide exemplary customer service and increase restaurant profits.

Push Operations

December 10, 2020

Cutting Restaurant Costs: 10 Easy Steps

“A penny saved is a penny earned” couldn’t ring more true than in the restaurant industry. On average, the net profit margin is 5%-15%.  That’s tight. Why? Because COGS (cost of goods sold) is high: the payroll, rent, utilities, credit fees, and food add up. Here’s 10 tips on how you can reduce the cost of running your restaurant and, ultimately, increase your bottom line.

Push Operations

December 10, 2020

Restaurants: Personalizing a Guest's Dining Experience

Whether you’re a restaurant manager or the owner, your ultimate goal is to offer the best dining experience to your customers. You’re not just looking to see smiling and satisfied customer leaving your restaurant, you want those customers to come back for more. In other words, you want them to become regular customers. We all know that’s not an easy target to achieve. Especially with the cutthroat competition in the restaurant world. After all, that’s what every other restaurant in town is trying to have guests dine at their restaurant. So apart from offering a unique menu and an excellent service, how can you possibly achieve that?

Push Operations

December 10, 2020

Restaurant Sales: How Customer Retention Affects Revenue

The number of items a customer orders isn't where you'll find your biggest profit generator. A single table that orders 30 items once a year won't be where your profits lie. Rather, it's the table who orders 15 items but return once a week. Ordering more items on the menu isn’t the only reason why restaurants experience big leaps in profits. It's the customers who enjoy their experience, and consistently return to your establishment. Studies show that even a 5% increase in customer retention leads to an increase in profits up to 95% and retaining customers is by far more inexpensive than acquiring new ones. This, is why (if you aren't already) you should be working on investing in customer retention initiatives. After all,  loyal customers are returning customers.

Push Operations

December 10, 2020

How Top Restaurants Use Push to Promote New Dishes

The team at Push Operations is all about efficiency. We thrive on simple solutions, and quick results. In other words: we want to help you! Our total workforce software is not solely for payroll, scheduling, and time attendance. It also provides valuable reports, and handy human resources tools. Now what would promoting a new dish and Push’s total workforce solution have in common? Well let us explain! Here are 5 simple steps on how Push’s platform can be used to promote new dishes:

Push Operations

December 10, 2020

5 Tips For Restaurants: How to Handle Negative Yelp Reviews

Nowadays, sites like TripAdvisor, OpenTable and Yelp are the modern form of word of mouth. How often do you go online to check ratings and reviews prior to visiting a restaurant? Yelp’s algorithm may not be the best for business owners, but it gives customers what they want. They’re likely to listen to online reviews as much as personal recommendations. You can’t control what customers say on Yelp, but you can control the level of service they receive at your business and how you respond to posts. Here 5 tips on how top restaurants handle negative Yelp reviews:

Push Operations

December 10, 2020

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